As the regional manager of 27 Burger Queens, you are thinking about expanding the number of outlets in your area. What types of forecasts would you want to create in order to support your decision?
> The top managers of Evergreen Products of East Lansing, MI, have asked you to act as a consultant on a problem plaguing the entire company. Evergreen Products manufactures decorated containers and care tags for a market consisting primarily of small- to
> Steinway pianos have long been the premier brand among serious pianists. Franz Liszt called his Steinway “a glorious masterpiece.” Gioacchino Rossini, a 19th-century com-poser, described the Steinway sound as “great as thunder, sweet as the fluting of a
> Why should the firm never outsource its core capabilities? What happens if the firm is approached by a supplier who is willing to supply goods and services based on these core capabilities at a significantly lower price? What should the firm do?
> Otis Toy Trains of Minneapolis, Minnesota, was a land-mark company in the toy business. Since the 1900s, it had been responsible for building electrical and steam-driven toy trains. Since the 1950s, Otis trains had developed a major presence on children’
> It was late on Friday, and Lisa Jacobs, the CEO of Lil’ Me Dolls, re-read the document before her. It was a proposal from the MOT (Millions of Toys) retail toy chain offering to carry the Lil’ Me line of dolls. At first glance, this seemed to be too good
> The American South and the American Midwest experience natural disasters on a regular basis (hurricanes such Hurricane Katrina in the American South and tornados in the American Midwest). Whenever such a disaster takes place, organizations such as the Am
> One common approach that companies use to protect human rights is a supplier code of conduct. How can you increase the effectiveness of a code of conduct?
> The Triple Bottom Line can be viewed as a three-legged stool in that each element must be present or, if one or more elements are removed, then the entire structure collapses. To what extent do you agree with this approach? Why is it important that each
> Why is it that some managers are not willing to pursue more aggressively environmental sustainability even when presented with compelling reasons for its need? (HINT: think about issues such level of resources available, risk of failure, and how the mana
> What are some operations/supply chain management strategies that can be used to deal with the challenges of diminishing natural resources?
> In a recent study by MIT, it was found that the Toyota Prius, a hybrid, was less environmentally responsible than a Hummer SUV. How could this be? You might want consider using the AT&T Environmental Assessment Matrix in addressing this question.
> What would the business model look like if we were to compete primarily on environmental sustainability?
> Why does the concept of “cradle to grave” no longer make business and environmental sense?
> Using a SWOT analysis, can the operations management system be a strength? Can the operations management system be a weakness? Provide examples.
> Have you ever stayed at an Air BnB? If so, why? To what extent was your decision influenced by the price, the location, or the experience that the Air BnB offered?
> Have you ever used social media to decide what products to buy or even where to go for a vacation? Provide some examples. Have negative reviews on social media ever caused you to avoid buying a certain product? Why?
> How could the Internet of Things affect such activities as you visiting a store to buy a product?
> Recently, companies such as Verizon, Automatic, and Zubie have introduced a module that plugs into the diagnostic port of most cars. This module keeps track of the status of the car and informs the user of any problems (explaining the problems in plain E
> Review the new strategic direction for Unilever, as presented at the beginning of this chapter. What are the economic rationales for these seven key strategic imperatives? What are the risks? To what extent are these initiatives driven by concerns of env
> What are the differences between a project objective statement, a project charter, and a project business case?
> What strengths do you possess that would make you an excellent project manager? In what areas do you need to improve?
> Suppose that you are the leader of a project aimed to quickly develop and explore radical new business opportunities that exploit the company’s strengths in supply chain management. What types of personnel would you want on your team? How would you organ
> At what point in the life of a project does the project manager have the greatest ability to influence the success of the project? Name three things you would try to get executive sponsors of a project to agree to before you accepted the job as project m
> Think of the last project in which you participated that did not go as well as planned (e.g., this could be a team assignment for a class). Were the causes of failure mainly social or technical in nature? Explain.
> In this chapter, you were introduced to Huffy Bicycles. You were also told that the critical customers were store managers and purchasing managers. Now, assume that Huffy decided to target first parents and then children as their critical customers (usin
> What are some of the assumptions underlying the critical path method (CPM)? Can you think of situations in which the CPM assumptions would not be valid?
> What impact will a supplier’s quality and delivery problems have on a company using MRP? Why?
> How do L4L, FOQ, and POQ ordering policies impact set-up/ordering costs and inventory costs? Why?
> As an organization increases its level of outsourcing, what will be the impact on its bill of materials? Why?
> What problems can MRP create for suppliers as you go upstream in the supply chain? Why?
> What types of companies are likely to benefit the most from using MRP? Why?
> What is the relationship between cumulative lead time and changes in the MPS? Why?
> The planning process involves a rolling time horizon. What does this mean to a planner?
> Why is collaboration within an organization and the supply chain important when using DRP and MRP?
> How have advances in computer technology changed the planning process? Why? What changes do you expect in the future?
> Elm Furniture Company, a medium-sized, publicly traded manufacturer of wood-based office and home furniture systems, has agreed that its major goal should be to “Become recognized as a value and social leader in the wood furniture industry.” Consistent w
> In what ways are DRP and MRP similar and how are they different?
> Why are spare parts and service parts considered to be independent demand, not dependent demand?
> In one of this chapter’s “Get Real” stories, you read about the experiences of Nintendo in planning production of its Switch system. If you were on the aggregate planning team for the Switch, would you plan for average demand or for peak demand, and why?
> In most companies that are considered to be successful users of the S&OP process, the resulting plans and commitments are treated, essentially, as “quasi-contracts.” That is, the agreement reached between the various parties cannot be unilaterally broken
> If most aggregate production planning problems include assumptions and ignore many needs of the company that are difficult to quantify, then what is the benefit of the process?
> Explain why the following is not necessarily a true statement: “If a company is chasing demand, then it is overinvesting in balance-sheet assets since inventories will be high.”
> Suppose your firm is using a level production planning approach to manage a seasonal demand. Your production manager is evaluated on lowest production cost but the logistics manager is evaluated on the amount of inventory the firm holds. Explain the issu
> What are the key cost advantages of level production strategy over a chase strategy? Of a chase strategy over a level production strategy?
> Do you think chase strategies might be more appropriate in some industries than in others? Give some examples and explain why.
> Explain in your own words the typical differences in objectives for production managers and sales managers.
> As North American firms increasingly turn to product innovation, the management and protection of Intellectual Property becomes an important issue. Discuss how intellectual property considerations can affect such areas in supply chain strategy as: a. Sup
> What is the value of the S&OP process to an organization? Why should it be a dynamic process rather than a one-time annual event?
> What arguments would you use in order to justify tightening the limits used on a tracking signal control chart? How about for loosening the limits?
> Assume that you are the regional operations manager responsible for 27 Burger Queen restaurants. What types of demand forecast models do you think you would need for your short-term planning? What decisions would each forecast support? Identify the users
> Your firm is considering reducing staff and your forecasting department has been mentioned as a prime candidate for this treatment. Outline a brief memo to defend the value of your department’s services to the firm. How could you quantify your claims?
> Your boss has less training than you have in business statistics. She asks you to explain the logic of the least squares regression method for determining a trend line. What would you tell her?
> In what way is an exponential smoothing model really a moving average model?
> Someone in your organization suspects a causal relationship between statistics on corrugated board shipments reported in BusinessWeek and your company’s shipments using the boxes. How would you test this assertion? If you were to verify the relationship,
> Your boss wants you to explain the term exponential smoothing. How do you reply?
> Describe the likely effects of the following business trends on demand forecasting processes. How would you modify your firm’s demand management or demand forecasting processes in response to these trends?
> Why is there a need for the four dimensions of the balanced scorecard?
> Think of four instances in your life when you confronted sellers’ demand management practices. As a value-conscious customer, do you think that each of the four sellers served you well?
> What are the two types of trade-offs that are of concern to logistics managers? Provide examples of each type of trade-off, beyond those given in the text.
> What are some of the primary ways that the design of a DC and a FC may differ? Why?
> What types of logistics capabilities are needed to address the problem of the “last mile”?
> Why do you think so many firms are concerned about logistics issues when they move into new markets such as China and Russia?
> Which mode of transportation would you use for the following products? Why?
> What is transportation consolidation? How do consolidation strategies take advantage of the basic economic characteristics of transportation?
> What is the role of government in transportation? Do you believe economic deregulation is positive or negative for the overall economy?
> Why has the importance of logistics management been growing over the past few decades?
> Which digital technologies will have greatest effect on logistics? Why?
> What is the impact of sustainability on the business model? How does it affect issues such as the Order Winners, Order Losers, and Order Qualifiers? How does it affect the identification of the critical customer? When addressing this question, look up su
> Think about the increasing importance of environmental sustainability. What do you think the impacts of these changes will be on logistics management?
> What factors are to be considered when deciding if logistics should be outsourced to a 3PL?
> Based on the information contained within this chapter, what are the critical linkages between the logistics management system and other functions such as operations and supply management?
> Think about a recent online order that you made. Did it have all of the components of a “perfect order”? Why or why not? If there was a problem with the order, which logistics activities most likely contributed to the problem? Why?
> When evaluating a supplier’s financial stability, what are some key indicators to consider? Why?
> Why don’t companies seek full partnerships with all of their suppliers?
> Consider Marriott or Hilton corporations, which have hotels around the world. What type of purchases should be local, national/regional, or global? Why?
> For an organization that you are familiar with, provide an example of each of the four categories of purchases shown in Figure 10-4. What sourcing strategy would you use for each? Why? Figure 10-4:
> How would you do a spend analysis if you were the supply manager for a large state university? What are likely to be the most important spend categories (excluding dining services and residence life)?
> Many universities have outsourced operations of residence halls. Do you think this is a good idea? Why or why not?
> A metric consists of three elements: the measure, the standard (what is expected), and the reward. Why are all three elements critical? What happens to the effectiveness of a metric when one of these three elements is missing?
> Review Fortune magazine’s “Most Admired” American companies for 1959, 1979, 1999, and the most current year. (The issue normally appears in August each year.) Which companies have remained on the top throughout this period? Which ones have disappeared? W
> Let a and r be given nonzero numbers. (a) Show that (1 - r)(a + ar + ar2 + … + arn) = a - arn+1, and from this conclude that, for r 1, a + ar + ar2 + … + arn = a/(1 – r) - arn+1/(1 – r). (b) Use the result of part (a) to explain why the geometric serie
> Determine the sums of the following infinite series: ∑k=1 ∞ (1/3)2k
> Determine the sums of the following infinite series: ∑k=0 ∞ (-1)k 3k+1/5k
> Determine the sums of the following infinite series: ∑j=0 ∞ (-1)j/3j
> Determine the sums of the following infinite series: ∑j=1 ∞ 5-2j
> Determine the sums of the following infinite series: ∑k=0 ∞ (7/10)k
> Determine the sums of the following infinite series: ∑k=0 ∞ (5/6)k
> The infinite series a1 + a2 + a3 + … has partial sums given by Sn = n – 1/n. (a) Find ∑k=110 ak. (b) Does the infinite series converge? If so, to what value does it converge?
> The infinite series a1 + a2 + a3 + … has partial sums given by Sn = 3 – 5/n. (a) Find ∑k=1 10 ak. (b) Does the infinite series converge? If so, to what value does it converge?
> A patient receives M mg of a certain drug daily. Each day, the body eliminates a fraction q of the amount of the drug present in the system. After extended treatment, estimate the total amount of the drug that should be present immediately after a dose i
> Determine all Taylor polynomials for f (x) = x2 + 2x + 1 at x = 0.
> A patient receives M mg of a certain drug each day. Each day the body eliminates 25% of the amount of drug present in the system. Determine the value of the maintenance dose M such that after many days approximately 20 mg of the drug is present immediate
> A patient receives 2 mg of a certain drug each day. Each day the body eliminates 20% of the amount of drug present in the system. After extended treatment, estimate the total amount of the drug present immediately before a dose is given.
> A patient receives 6 mg of a certain drug daily. Each day the body eliminates 30% of the amount of the drug present in the system. After extended treatment, estimate the total amount of the drug that should be present immediately after a dose is given.
> The coefficient of restitution of a ball, a number between 0 and 1, specifies how much energy is conserved when the ball hits a rigid surface. A coefficient of .9, for instance, means a bouncing ball will rise to 90% of its previous height after each bou
> A generous corporation not only gives its CEO a $1,000,000 bonus, but gives her enough money to cover the taxes on the bonus, the taxes on the additional taxes, the taxes on the taxes on the additional taxes, and so on. If she is in the 39.6% tax bracket
> Consider a perpetuity that promises to pay P dollars at the end of each month. (The first payment will be received in 1 month.) If the interest rate per month is r, the present value of P dollars in k months is P(1 + r)-k. Find a simple formula for the c
> Consider a perpetuity that promises to pay $100 at the beginning of each month. If the interest rate is 12% compounded monthly, the present value of $100 in k months is 100(1.01)-k. (a) Express the capital value of the perpetuity as an infinite series. (
> Compute the effect of a $20-billion federal income tax cut when the population’s marginal propensity to consume is 98%. What is the “multiplier” in this case?
> Compute the total new spending created by a $10-billion federal income tax cut when the population’s marginal propensity to consume is 95%. Compare your result with that of Example 3, and note how a small change in the MPC makes a dramatic change in the
