Based on Case Incident 1 and your reading of this chapter, how do you think gender differences in communication styles affect diversity in the workplace? What are some of the consequences of these differences?
> How are mechanistic and organic structural models similar and different?
> How might downsizing affect organizational structures and employees?
> What are the characteristics of the virtual structure, the team structure, and the circular structure?
> What are the characteristics of the functional, bureaucracy, and matrix structures?
> What seven key elements define an organization’s structure?
> What are the challenges to our understanding of leadership?
> What are the five types of team arrangements?
> How can leaders have a positive impact on their organizations through building trust and mentoring?
> How do politics work in organizations?
> What is the difference between a group and a team?
> How do you explain the growing popularity of teams in organizations?
> How can cohesiveness and diversity support group effectiveness?
> How do status and size differences affect group performance?
> How do role requirements change in different situations?
> What are the key components of the punctuated-equilibrium model?
> What are the motivational benefits of intrinsic rewards?
> How can flexible benefits motivate employees?
> How does systematic study contribute to our understanding of OB?
> How can the different types of variable-pay programs increase employee motivation?
> How can employee involvement measures motivate employees?
> Most Chinese 15-year-olds spurn television, social media, and console gaming. On the other hand, many of the students do not excel in creative thinking or problem- solving. To what extent might this be an issue compared to other societies that might focu
> Social loafing is exposed in performance appraisals and other methods of assessing productivity and output. How should it be handled when it is exposed?
> Why does social loafing cause ethical dilemmas? What is it about social loafing that makes it difficult to cope with on a one-to-one basis if one of your colleagues does it?
> How do the contemporary theories of motivation compare to one another?
> Why is employee job engagement important to managers?
> What are some of the different types of organizational justice and what are their outcomes?
> What are the key principles of self-efficacy theory, reinforcement theory, and expectancy theory?
> What are the similarities and differences between self-determination theory and goal- setting theory?
> What is the definition of organizational behavior (OB)?
> How is the rational model of decision making different from bounded rationality and intuition?
> What are the factors that influence our perception?
> How do Hofstede’s five value dimensions and the GLOBE framework differ?
> Now that you’ve read the chapter and Case Incident 2, do you think organizations should work harder to retain and hire older workers? Why or why not?
> In relation to this chapter’s Ethical Dilemma, one recent study found that employees may go out of their way to behave in a morally appropriate fashion after they have done something wrong (or have been accused of doing something wrong). For example, an
> Based on what you’ve discovered about your personality traits on the Big Five Model through your organizational behavior studies in Chapter 4, in which organizational structures might you work best?
> After reading Case Incident 2, do you think it is possible for organizations to merge more than one type of organizational structure and retain elements of each type? Is it possible for United Airlines to have both a bureaucratic and a more flexible stru
> From your reading of Case Incident 2 and the text, how do you think unions have changed organizational negotiation practices?
> Refer again to Case Incident 1. How do you think modern, open workspaces contribute to or inhibit employee conflicts?
> Refer again to Case Incident 2. HR departments are increasingly taking a proactive approach to ensuring that stress, depression, and anxiety are minimized in the workplace. As an HR professional, suggest how you might frame an all-encompassing program to
> Refer again to Case Incident 1. Have you ever felt pressured to work when you were ill? How did you respond? How might you respond now?
> With regard to Case Incident 2, how might an HR department unravel this type of situation once it has become public and immediate action is required?
> Refer again to Case Incident 1. What responsibility do you think HR professionals have in designing, supporting, and telling candidates about their organization’s internships?
> What are the differences between person–job fit and person–organization fit?
> Refer again to Case Incident 2. What might Patagonia do to reinforce its culture even further?
> From your reading of Case Incident 1, would you typify the culture as being functional or dysfunctional? Explain your view.
> Do you think leaders are more ethical now than ever before? Why or why not?
> Refer again to Case Incident 2. Why would a personalized leadership development program be preferable to a best-practices teaching program?
> Based on the Experiential Exercise and your reading of this chapter, what is your view of the tone of the email? Of its effectiveness? Is there another way this matter might have been handled and communicated?
> Based on the chapter discussion and Case Incident 2, what are some ways employees can make sure that they use impression management techniques effectively?
> In Case Incident 1, how would you encourage companies to appoint more female board members in the short term? In the long term?
> Refer again to Case Incident 2. Do you think you can read emotions from people’s eyes enough to react well to them in teams? Why or why not? (There are Reading the Mind from the Eyes tests online if you want to test your skill.)
> Refer again to Case Incident 1. Do you think having a self-managed team is always beneficial to managers? Why or why not?
> What are the strongest predictors of job search behavior?
> After reading Case Incident 1, what would you say are the managerial implications of fact finding and action taking for small and large groups?
> After reading Case Incident 2, do you feel subgroups are good or bad? Why or why not? What might be the alternative?
> Refer again to Case Incident 2. After Brexit, the UK industry will have to attract domestic workers. How might this be achieved? What steps would you take as a potential employer?
> Refer again to Ethical Dilemma 1. Do you think there is a way to design or redesign a job (or reward structures) so that the allocation of illegitimate tasks can be minimized? Why or why not?
> Refer again to Case Incident 1. What are the particular motivational issues facing organizations in the gig economy? Do the “self-employed” need no motivational support?
> Refer again to the Ethical Dilemma. Can you think of a situation in which students are rewarded for one thing when the intention was to reward something else? What could be or could have been done to change or stop this? Do you think the situation would
> Refer to Case Incident 1. In which job roles and work-based situations would individuals with high emotional intelligence perform better than highly intelligent ones?
> Refer again to the Ethical Dilemma. In what scenarios would you agree to having your emotions read and interpreted by your organization?
> Refer again to Case Incident 2. To what extent do you feel cyberloafing is an unethical use of company time and resources? From an HR perspective, how would you manage cyberloafing incidents?
> Refer again to Case Incident 1. Do you think that collaboration tools have helped society overall, or have they done more harm than good?
> How do the concepts of core self-evaluation (CSE), self-monitoring, and proactive personality help us to understand personality?
> Refer to the Ethical Dilemma in this chapter. What legal and procedural factors should have prevented this abuse of position from happening? Who is ultimately responsible for this situation?
> What do you feel are the pros and cons of extraversion and introversion for your work life? Can you increase desirable traits?
> Refer again to Case Incident 2. Some contend that job crafting sounds good in principle but is not necessarily practical for every job. What types of jobs are probably not good candidates for job-crafting activities?
> MyLab Management only—additional assisted-graded writing assignment.
> Refer again to Case Incident 2. Why do you think it is important to have educated, experienced statisticians on any team that is using big data for decision making? What might be the consequences of hiring someone with less experience?
> You have read the chapter and Case Incident 1, and let’s say that you are now an Apple manager whose employees are losing their jobs to overseas workers. What would you advise your teams to do in order to find re-employment in their professions? What typ
> Based on your reading from this chapter and the Ethical Dilemma, do you feel differently about posting anonymous comments online than you did before? Why or why not?
> As a recently appointed head of the team, what will be the most appropriate solution in this case, trying to resolve this situation yourself or reporting the case to general direction for possible disciplinary measures? Examine the pros and cons of each
> What would you change, if at all, about the way the team functions to ensure more active participation of all team members? Why?
> Do you think that sharing personal problems and helping one another can create a positive climate that favors inclusion and appreciation of each other? What does this exercise teach you about how to manage diversity at work?
> What are the strengths and weaknesses of the Myers-Briggs Type Indicator (MBTI) and the Big Five personality model?
> If Tom does nothing in this situation, how do you think the situation between Janna and Kim will play out? Do you think there will be problems with conflict?
> In this chapter, you learned about mediators, arbitrators, and conciliators. Is it possible for Tom to act in one of these roles? Why or why not?
> If Tom does nothing, is that ethical? Does he have a responsibility to Janna to make sure her concerns are addressed?
> What type of stressors could be created in a redundancy scenario, and where are these generated? Discuss how a company that is undergoing redundancy procedures can manage the stress generated for all affected parties.
> How could Appreciative Inquiry be applied in the case of a redundancy period to motivate and improve performance of the remaining staff?
> Which were the main forces for change in the organizations presented above? How could these changes have been managed? How could the companies have resisted change?
> Does more sustainable management of the workforce impose costs or generate benefits for companies?
> Is it appropriate to write pilots a letter to promise a bonus for accepting to fly more hours during time off? What could Ryanair do differently to better communicate their HR practices?
> How might Ryanair’s CEO convince pilots to remain loyal to the company? Would monetary incentives be sufficient?
> What actions can you take as a new employee if you are pressured to violate your own ethical standards at work? How might midlevel employees’ responses to this question differ from those of more senior managers?
> What are three outcomes of job satisfaction?
> Why might some organizations push employees to behave in a dishonest or corrupt manner? Are there personal benefits to corruption that organizational culture can counteract?
> What are the negative effects of a culture that encourages dishonesty and corruption on an organization’s reputation and its employees?
> If long-term employment security isn’t feasible, what alternatives might employers provide to help employees make smoother transitions?
> Do employers have an ethical responsibility to provide security for employees or just a warning about a lack of security?
> Do you think that stability is good or bad for employees? Explain your answer.
> Reconvene the class. The instructor will draw on the board one column for each of the five groups and list the selected person and his or her characteristics in each column. For each person selected by the groups, decide whether the person’s traits or at
> Each group selects one leader from popular culture or history to serve as an example that is appropriate for the group. The group discusses that person, identifying the defining characteristics or traits of the leader, not simply by brainstorming but by
> Why has the authenticity of ethical leadership of Innocent Drinks come under scrutiny?
> What is ethical leadership, and how could ethical leadership be evidenced in the case of Innocent Drinks?
> In what way are Innocent’s charismatic, transformational, and transactional elements of leadership now at stake?
> What causes job satisfaction?
> What is your opinion on the view that audiences prefer “live” presentations?
> Describe the communication process and distinguish between its formality and informality.
> Identify the main function of the meeting.