Define enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems and describe their business benefits.
> What solution did Sears select? What was the role of technology in this solution?
> What was the problem facing Sears? What management, organization, and technology factors contributed to this problem?
> Analyze Sears using the competitive forces and value chain models. What are Sears’s strengths? What are its weaknesses?
> Explain how the Domain Name System (DNS) and IP addressing system work.
> Should all companies implement internal enterprise social networks? Why or why not?
> Identify three major new information system trends.
> Compare the experiences implementing internal social networks of the two organizations. Why were they successful? What role did management play in this process?
> Identify the management, organization, and technology factors responsible for impeding adoption of internal corporate social networks.
> How helpful is precision agriculture to individual farmers and the agricultural industry? Explain your answer.
> How do precision agriculture systems support decision making? Identify three different decisions that can be supported.
> 1. What are the inputs, processing, and outputs of UPS’s package tracking system? 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? 3. What strategic business objectives do UPS’s information systems addr
> 1. Should managers monitor employee e-mail and Internet usage? Why or why not? 2. Describe an effective e-mail and web use policy for a company. 3. Should managers inform employees that their web behavior is being monitored? Or should managers monitor s
> 1. Discuss the role of data governance at Keurig Green Mountain. 2. What management, organization, and technology issues had to be addressed in order to establish enterprise-wide data governance? 3. What were the business benefits of data governance for
> 1. What business benefits do cloud computing services provide? What problems do they solve? 2. What are the disadvantages of cloud computing? 3. What kinds of businesses are most likely to benefit from using cloud computing? Why?
> Define the Internet, describe how it works and explain how it provides business value.
> 1. Identify the problem described in this case study. In what sense is it an ethical dilemma? 2. Should more tasks be automated? Why or why not? Explain your answer. 3. Can the problem of automation reducing cognitive skills be solved? Explain your answe
> 1. What competitive strategies are the companies discussed in this case pursuing? 2. How are information technology and smart products related to these strategies? Describe the role of information technology in these products. 3. Are there any ethical is
> How do the systems described in this case improve farming operations?
> 1. Describe the capabilities of Cisco’s IX5000 telepresence system. How do they promote collaboration and innovation? 2. Why would a company like Produban want to invest in a telepresence system such as Cisco’s IX5000? How are videoconferencing technolog
> 1. What kinds of applications are described here? What business functions do they support? How do they improve operational efficiency and decision making? 2. Identify the problems that businesses in this case study solved by using mobile digital devices.
> 1. What is network neutrality? Why has the Internet operated under net neutrality up to this point in time? 2. Who’s in favor of network neutrality? Who’s opposed? Why? 3. What would be the impact on individual users, businesses, and government if Intern
> 1. What are the benefits of intelligence-driven prosecution for crime fighters and the general public? 2. What problems does this approach to crime fighting pose? 3. What management, organization, and technology issues should be considered when setting u
> 1. Wearables have the potential to change the way organizations and workers conduct business. Discuss the implications of this statement. 2. How would a business process such as ordering a product for a customer in the field be changed if the salesperson
> 1. Does the Volkswagen emission cheating crisis pose an ethical dilemma? Why or why not? If so, who are the stakeholders? 2. Describe the role of management, organization, and technology factors in creating VW’s software cheating problem. To what extent
> 1. How do flat organizations differ from traditional bureaucratic hierarchies? 2. How has information technology made it possible to eliminate middle manager positions? 3. What management, organization, and technology issues would you consider if you wan
> Distinguish between a LAN, MAN, and WAN.
> 1. Describe the problem faced by Plan International. What management, organization, and technology factors contributed to this problem? 2. Describe the system solution to this problem. Describe the types of systems used for the solution. 3. Why is human
> Explain how information systems promote synergies and core competencies.
> Describe how the information systems function supports a business.
> How is information technology changing the way farmers run their business?
> Define Porter’s competitive forces model and explain how it works.
> List and describe the five steps in an ethical analysis.
> List and describe the management challenges posed by strategic information systems.
> Define and describe a virtual company and the benefits of pursuing a virtual company strategy.
> Identify and describe the features of organizations that help explain differences in organizations’ use of information systems.
> Explain how businesses benefit by using network economics and ecosystems.
> Define an analog and a digital signal.
> Describe how promoting synergies and core competencies enhances competitive advantages.
> Describe how the Internet has changed competitive forces and competitive advantage.
> Explain how the value web helps businesses identify opportunities for strategic information systems.
> Define the value web and show how it is related to the value chain.
> In what sense are U.S. farms now digital firms? Explain your answer.
> Explain how the value chain model can be used to identify opportunities for information systems.
> Define and describe the value chain model.
> Explain why aligning IT with business objectives is essential for strategic use of systems.
> Describe how information systems can support each of these competitive strategies and give examples.
> Define an organization and compare the technical definition of organizations with the behavioral definition.
> Name and describe the principal technologies and trends that have shaped contemporary telecommunications systems.
> Explain how intranets and extranets help firms integrate information and business processes.
> Explain how enterprise applications improve organizational performance.
> Describe the characteristics of executive support systems (ESS) and explain how these systems differ from DSS.
> Describe the characteristics of decision-support systems (DSS) and how they benefit businesses.
> List and describe the technologies used in case study Are Farms Becoming Digital Firms?
> Describe the characteristics of management information systems (MIS) and explain how MIS differ from TPS and from DSS.
> Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business, and how systems that link the enterprise improve organization performance.
> Describe the relationship between information systems and business processes.
> List and describe the various types of collaboration and social business tools.
> Define complementary assets and describe their relationship to information technology.
> Describe a supportive organizational culture and business processes for collaboration.
> List and describe the business benefits of collaboration and social business.
> Define collaboration and social business and explain why they have become so important in business today.
> Define business processes and describe the role they play in organizations.
> Define WSNs, explain how they work, and describe the kinds of applications that use them.
> Define RFID, explain how it works and describe how it provides value to businesses.
> Describe the capabilities of each and for which types of applications each is best suited.
> Define Bluetooth, Wi-Fi, WiMax, and 3G and 4G networks.
> Describe how online search technologies are used for marketing.
> Describe the features of a simple network and the network infrastructure for a large company.
> Compare the roles played by programmers, systems analysts, information systems managers, the chief information officer (CIO), chief security officer (CSO), chief data officer (CDO), and chief knowledge officer (CKO).
> Define and describe normalization and referential integrity and explain how they contribute to a well-designed relational database.
> Explain why non-relational databases are useful.
> List and describe the three operations of a relational DBMS.
> Define a relational DBMS and explain how it organizes data.
> Explain how the Internet and the World Wide Web are related to the other technology components of information systems.
> Name and briefly describe the capabilities of a DBMS.
> Define a database and a database management system.
> List and describe the problems of the traditional file environment.
> Define and explain the significance of entities, attributes, and key fields.
> Explain why data quality audits and data cleansing are essential.
> Describe the sociotechnical perspective on information systems.
> Describe the roles of information policy and data administration in information management.
> Describe how users can access information from a company’s internal databases through the web.
> Explain how text mining and web mining differ from conventional data mining.
> Define data mining, describing how it differs from OLAP and the types of information it provides.
> Describe the capabilities of online analytical processing (OLAP).
> Distinguish between data and information and between information systems literacy and computer literacy.
> List and describe the components of a contemporary business intelligence infrastructure.
> Define big data and describe the technologies for managing and analyzing it.
> Define and describe an entity-relationship diagram and explain its role in database design.
> List and describe each of the components in the data hierarchy.
> Describe the complementary social, managerial, and organizational assets required to optimize returns from information technology investments.
> Define and describe open source software and Linux and explain their business benefits.
> Explain how businesses can benefit from virtualization, green computing, and multicore processors.
> Describe the evolving mobile platform, quantum computing, and cloud computing.
> List and describe the components of IT infrastructure that firms need to manage.
> Describe how network economics, declining communications costs, and technology standards affect IT infrastructure.
> Describe Moore’s Law and the Law of Mass Digital Storage
> List and describe the organizational, management, and technology dimensions of information systems.
> Define and describe the following: web server, application server, multitiered client/server architecture.
> List each of the eras in IT infrastructure evolution and describe its distinguishing characteristics.
