What might you do if you learned about their unhappiness?
> You are probably so used to seeing Starbucks coffee shops everywhere that you might not realize the company went from just 11 stores in the United States in 1987 to 18 000 locations in 60 countries and earning more than $3.6 billion in quarterly revenue
> One of the major functions of an organizational hierarchy is to increase standardization and control for top managers. 63 Using the chain of command, managers can direct the activities of subordinates toward a common purpose. If the right person with a c
> What are the four criteria used in making ethical decisions, and how do they differ?
> What is creativity, and what is the three stage model of creativity?
> How effective are interacting, brainstorming, and the nominal group technique?
> What is the role of dependence in power relationships?
> What are the strengths and weaknesses of group (versus individual) decision making?
> What are some common decision biases or errors people make?
> What is the rational model of decision making? How is it different from bounded rationality and intuition?
> You are negotiating a contract with a potentially very large customer whose representative has hinted that you could almost certainly be assured of getting his business if you gave him and his wife an all-expenses-paid cruise to the Caribbean. You know t
> Assume that you are the manager at a gaming company, and you are responsible for hiring a group to outsource the production of a highly anticipated new game. Because your company is a giant in the industry, numerous companies are trying to get the bid. O
> Your company policy on reimbursement for meals while travelling on company business is that you will be repaid for your out-of-pocket costs, which are not to exceed $50 a day. You don’t need receipts for these expenses—the company will take your word. Wh
> You have discovered that one of your closest friends at work has stolen a large sum of money from the company. Would you do nothing? Go directly to an executive to report the incident before talking about it with the offender? Confront the individual bef
> Maggie Becker, age 24, is a marketing manager for a small chain of shops in Halifax. Recently, Maggie’s wealthy uncle passed away and left her, his only niece, $100 000. Maggie considers her current salary adequate to meet her current living expenses, so
> Apply the rational decision-making model to deciding where your group might eat dinner this evening. How closely were you able to follow the rational model in making this decision?
> The Triniton TV, transistor radio, Walkman, and VCR are the stuff of time capsules nowadays, but not long ago they were cutting-edge technology. 63 Japan was at the pinnacle of the home consumer electronics industry from the 1970s to the 1990s, introduci
> What are the five bases of power?
> What are the differences between distributive and integrative bargaining?
> How do individual differences influence negotiations?
> What are the conditions that lead to conflict?
> What are the three types of conflict and the three loci of conflict?
> What is conflict?
> What are the roles and functions of third-party negotiations?
> If the candidate were hired at the reduced rate she proposed, how might the situation play out over the next year when she gets to know the organization and pay standards better?
> Why is systematic study of value to OB?
> What are the major behavioural science disciplines that contribute to OB?
> What is the importance of interpersonal skills in the workplace?
> What are the three levels of analysis in this book’s OB model?
> If the human resources manager were to coach the applicant to request a higher salary, would the coaching work against the interest of the organization? Is it the responsibility of the human resources manager to put the organization’s financial interests
> What impact does emotional labor have on employees?
> What are the key traits in the Big Five personality model?
> What is the Myers-Briggs Type Indicator (MBTI), and what does it measure?
> What is the evidence for and against the existence of emotional intelligence?
> What is the difference between emotions and moods? What are the basic motions and moods?
> How do the Big Five traits predict behavior at work?
> Why would managers create a boundaryless organization?
> What is personality? How do we typically measure it? What factors determine personality?
> What is attribution theory? What are the three determinants of attribution? What are the implications of attribution theory for explaining organizational behavior?
> What is perception, and what factors influence our perception?
> What is power?
> What are some strategies for emotion regulation and their likely effects?
> One of the members of your team continually arrives late for meetings and does not turn drafts of assignments in on time. Choose one of the available theories and indicate how the theory explains the member’s current behaviour and how the theory could be
> These scenarios are based on studies of corporate social responsibility (CSR) practices that show consumers generally charge a kind of rent to companies that do not practice CSR. In other words, they generally expect a substantial discount in order to bu
> Agreeable people tend to be kinder and more accommodating in social situations, which you might think could add to their success in life. 184 However, one downside of agreeableness is potentially lower earnings. Recent research has shown the answer to th
> It was not long ago that products from Apple, perhaps the most recognizable name in electronics manufacturing around the world, were made entirely in the United States. 50 This is not so anymore. Now, almost all of the approximately 70 million iPhones, 3
> If you were either a board member or a parent, how would you know that the employees taking care of your children were unhappy with their jobs?
> In what ways does this case illustrate that knowledge of OB can be applied beyond your own workplace?
> What are the characteristics of a virtual organization?
> What might Rogers have done differently as president of the board?
> What standards can you use to determine whether a political action is ethical?
> What potential problems underlie cross-cultural communication? How can they be overcome?
> What are the differences between formal small-group networks and the grapevine?
> What are the differences among downward, upward, and lateral communication?
> Do you think either party behaved unethically in this case?
> What are some common barriers to effective communication?
> How does channel richness underlie the choice of communication?
> What are the key parts of the communication process, and how do you distinguish formal from informal communication?
> What are the three key elements of motivation?
> What is the essence of what we know about motivating employees?
> What are some of the ethical issues with motivation theories?
> How do the predictions of self-determination theory apply to intrinsic and extrinsic rewards?
> How is organizational justice a refinement of equity theory?
> Why do equity and fairness matter in the workplace?
> What are the key principles of goal-setting theory, self-efficacy theory, and reinforcement theory?
> Drawing on Kotter’s eight-step plan for implementing change, how might the station have handled its planned change differently?
> What are the key tenets of expectancy theory?
> What are some early theories of motivation? How applicable are they today?
> What are the implications of diversity for group effectiveness?
> What are the five types of teams?
> What kind of workplace would be most suitable for the values that you hold most closely?
> Paul Fromm is a high school teacher employed in one of the most ethnically diverse school districts in Canada. 175 He is an excellent teacher, and receives high ratings from his students. During weekends and summer holidays, when he is not working, he pa
> What is organizational behavior (OB)?
> What is the difference between Rokeach’s terminal and instrumental values?
> What are the benefits of cultural intelligence?
> How do organizations manage diversity effectively?
> If you shared Devereaux’s views, would you have handled the situation differently? How?
> What are the four employee responses to job dissatisfaction?
> What outcomes does job satisfaction influence? What implications do the consequences of job satisfaction have for management?
> What causes job satisfaction? For most people, is pay or the work itself more important?
> What are the key attitudes that affect organizational performance? In what ways are these attitudes alike? What is unique about each?
> What are the three components of an attitude? Are these components related or unrelated?
> What are the values that are unique to Canadian culture?
> What are Hofstede’s value dimensions for assessing cultures?
> Few topics in the business press grab headlines and ignite the public like the compensation packages received by top management, which continue to rise. 125 CEOs in Canada’s 100 largest companies earned a median compensation of $5.6-million in 2013, a le
> What workplace challenges provide opportunities to apply OB concepts?
> Why do few absolutes apply to OB?
> Why do organizational structures differ, and what is the difference between a mechanistic structure and an organic structure?
> What are the forces for change?
> Using the data in BE3-5, journalize and post the entry on July 1 and the adjusting entry on December 31 for Randle Insurance Co. Randle uses the accounts Unearned Insurance Revenue and Insurance Revenue. Reference Data BE 3-5: On July 1, 2010, Spahn Co.
> On July 1, 2010, Spahn Co. pays $18,000 to Randle Insurance Co. for a 3-year insurance contract. Both companies have fiscal years ending December 31. For Spahn Co., journalize and post the entry on July 1 and the adjusting entry on December 31.
> At the end of its first year, the trial balance of Denton Company shows Equipment $30,000 and zero balances in Accumulated Depreciation—Equipment and Depreciation Expense. Depreciation for the year is estimated to be $5,000. Prepare the adjusting entry f
> Windsor Advertising Company’s trial balance at December 31 shows Advertising Supplies $6,700 and Advertising Supplies Expense $0. On December 31, there are $2,700 of supplies on hand. Prepare the adjusting entry at December 31, and using T accounts, ente
> Conan Industries collected $100,000 from customers in 2010. Of the amount collected, $25,000 was from revenue earned on account in 2009. In addition, Conan earned $40,000 of revenue in 2010, which will not be collected until 2011. Conan Industries also p
> An inexperienced bookkeeper prepared the following trial balance. Prepare a correct trial balance, assuming all account balances are normal. KWUN COMPANY Trial Balance December 31, 2010 Debit Credit Cash $14,800 $3,500 3,000 Prepaid Insurance Account
> At the beginning of the year, Hernandez Company had total assets of $800,000 and total liabilities of $500,000. Answer the following questions. (a) If total assets increased $150,000 during the year and total liabilities decreased $80,000, what is the am
> From the ledger balances given below, prepare a trial balance for the Cleland Company at June 30, 2010. List the accounts in the order shown on page 61 of the text. All account balances are normal. Accounts Payable $9,000, Cash $8,800, Cleland, Capital $
> Given the accounting equation, answer each of the following questions. (a) The liabilities of McGlone Company are $120,000 and the owner’s equity is $232,000. What is the amount of McGlone Company’s total assets? (b) The total assets of Company are $190,
> Presented below is the basic accounting equation. Determine the missing amounts. Liabilities Owner's Equity Assets $50,000 (a) $90,000 (b) ? $70,000 $60,000 ? $40,000 (c) $94,000 +
> Summarized operations for J. R. Ross Co. for the month of July are as follows. Revenues earned: for cash $20,000; on account $70,000. Expenses incurred: for cash $26,000; on account $40,000. Indicate for J. R. Ross Co. (a) the total revenues, (b) the tot
> Garcia Enterprises had a capital balance of $168,000 at the beginning of the period. At the end of the accounting period, the capital balance was $198,000. (a) Assuming no additional investment or withdrawals during the period, what is the net income for
