Question: Cite several examples in which you have

> Shawn O’Neil owns two businesses, a drug store and a retail department store. Which business earns more income? Which business has the higher gross profit percentage? Return on sales? Which business would you consider more profitable?

> Early in the year 2014, John Roberts, a recent graduate of Southeast State College, delivers the financial statements shown below to Laura Dennis of Dennis, Inc. After a quick review, Dennis exclaims, “What do you mean I had net income

> Near the end of the fiscal year, preliminary financial results revealed that Stancomb Wills Company was in danger of not meeting corporate performance goals. According to an article in the business press, top executives at Stancomb Wills responded by def

> As the assistant controller of Do-It-Right Company, you have been given the assignment to study FASB ASC Topic 230 and make recommendations on how the company should prepare its statement of cash flows. Specifically, you are to indicate which method—the

> Flexisoft Company has had excellent success in developing business software for computers. Management has followed the accounting practice of deferring the research costs for the software until sufficient sales have developed to cover the software cost.

> Hot Lunch Delivery Service has always had a policy to pay stockholders annual dividends in an amount exactly equal to net income for the year. Joe Alberg, the company’s president, is confused because the Cash balance has been consistently increasing ever

> Management for Marlowe Manufacturing Company decided in 2012 to discontinue one of its unsuccessful product lines. (The product line does not meet the definition of a business component.) The planned discontinuance involved obsolete inventory, assembly l

> Price Auto Parts has hired you as a consultant to analyze the company’s financial position. One of the owners, DeeAnn Price, is in charge of the company’s financial affairs. She makes all deposits and pays the bills but has an accountant prepare a balanc

> Stan Crowfoot is a renowned sculptor who specializes in Native American sculptures. Typically, a cast is prepared for each work to permit the multiple reproduction of the pieces. A limited number of copies are made for each sculpture, and the mold is des

> Shop-at-Home Company operates a Web grocer. Customers submit their orders online to Shop-at-Home Company; Shop-at-Home then forwards the orders to a national grocery chain. The grocery chain arranges for assembly and shipment of the order. Shop-at-Home C

> Brad Berrett and Jim Wong are roommates in college. Berrett is an accounting major, and Wong is a finance major. Both recently studied the statement of cash flows in their classes. Wong’s finance professor stated that depreciation is a major source of ca

> Max Stevenson owns a local drug store. During the past few years, the economy has experienced a period of high inflation. Stevenson has had the policy of withdrawing cash from his business equal to 80% of the company’s reported net income. As the busines

> 1. Accounts Receivable has a beginning balance of $425,000 and an ending balance of $437,000. Cash collected from customers during the period was $1,263,000. Sales for the period were: (a) $1,251,000. (b) $1,263,000. (c) $1,275,000. (d) $1,287,000. 2. R

> During January 2013, Doe Corp. agreed to sell the assets and product line of its Hart division. The sale was completed on January 15, 2014; on that date, Doe recognized a gain on disposal of $900,000. Hart’s operating losses were $600,0

> Lorien Company wishes to prepare a forecasted income statement, a forecasted balance sheet, and a forecasted statement of cash flows for 2014. Lorien’s balance sheet and income statement for 2013 follow: Balance Sheet ___________________________________

> Lorien Company wishes to prepare a forecasted income statement and a forecasted balance sheet for 2014. Lorien’s balance sheet and income statement for 2013 follow. Balance Sheet ____________________________________________2013 Cash . . . . . . . . . .

> Following are data from the financial statements for Drury Lane Company: Instructions: 1. Compute the following for 2012 and 2013. (a) Return on sales (b) Return on assets (c) Return on equity (d) Cash-flow-to-net-income ratio (e) Cash flow adequacy ra

> The following information for the year ending December 31, 2013, has been provided for Calle Company. Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $530,00

> The following summary information is for Numbers Company: Instructions: 1. Compute net cash provided by (used in) operating activities for Numbers Company for the years 2010 through 2013. 2. One definition of cash flow often used in financial analysis

> Selected pre-adjustment account balances and adjusting information of Sunset Cosmetics Inc. for the year ended December 31, 2013, are as follows: Retained Earnings, January 1, 2013. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

> (a) Why is the “list price” of an asset often not representative of its fair market value? (b) Under these conditions, how should a fair value be determined?

> A company reports the following information as of the end of the year. Using the information, determine the total amount of cash and cash equivalents. (a) Investment securities of $10,000. These securities are common stock investments in 30 companies tha

> Why is the indirect order often preferred in letter reports?

> Which is the most useful way to organize data in a report? Why?

> What is the “you viewpoint” and how is it related to a courteous tone in your writing?

> What is the direct order in report writing? When should it be used?

> What is the difference between deductive and inductive paragraph organization? Give an example of each.

> What are some advantages of conversational writing? Give an example of conversational writing that you have observed.

> How can the format of a report reflect a writer’s strategic consideration of the situation?

> What are some disadvantages of using hackneyed phrases and jargon?

> Why should apologies be avoided in most negative situations?

> Which strategy should be used when the writer is uncertain of the reader’s reaction?

> What size is appropriate for a visual aid?

> What are some of the advantages of short words over long words?

> What is an effective way to end a directly organized memo report?

> How should the subject line be worded in an indirectly organized memorandum report?

> What are some forms of collaborative writing you are likely to encounter in business?

> In planning to write a document, what questions must a manager ask before putting words on paper? Should they all receive equal emphasis?

> What is the indirect order in report writing? When is it appropriate?

> Breakdowns in the written process are less difficult to locate than are breakdowns in the oral process. Discuss this statement.

> Pick one of the following scenarios and develop a 10-minute informative presentation. • For an audience of graduating seniors in business, discuss the topics of appropriate dress for employment interviews. • For an audience of business executives, discu

> This scenario provides a realistic opportunity for students to practice the negotiation principles explained in this chapter. Divide the class into groups of two—one is the job candidate and the other is the hiring agent. The negotiators should determi

> F. Clarify the following message by using paragraphs and transitions and by generally following the guidelines presented in this chapter. Most managers would agree that there are advantages to both the telephone and letters. Letters are more effective i

> When writers use the indirect order to convey negative news, what are they trying to accomplish?

> E. Change the negative tone and use more courteous words in the following sentences. 1. We cannot deliver all 100 units by Friday, March 6. 2. We don’t provide second mortgages. 3. We are sorry that your total deposit on the trip cannot be refunded. 4.

> D. Rewrite the following sentences to eliminate trite expressions and improve clarity. 1. Enclosed please find a check in the amount of $40. 2. Please be advised that your order will be shipped within a short period of time. 3. I enclose herewith an ord

> C. Reduce the length of the following sentences. 1. Record sales were set by the top division, from $48.2 million to $51.4 million; the home appliance division decreased from $67.2 million to $58.4; the big shock was in the electronic division, which sa

> B. Rewrite the following sentences using concrete words. 1. We received a lot of responses to our survey. 2. The personnel department has expanded in the last several years. 3. Profits are up throughout the industry. 4. If we don’t receive the order pre

> Rewrite the following sentences to eliminate confusing, long words. 1. Bill received excessive remuneration for his promulgated work according to his professional colleagues. 2. What form of personal conveyance shall we solicit between the airport and t

> What are the two most important considerations in an introduction? Give an example of an effective introduction that you have heard.

> Which of the approaches discussed in Question 4 is more likely to rely on facts and which is more likely to use opinions? Data from question 4: Explain the three major organization patterns for persuasive speaking. Identify three different situations a

> Explain the three major organization patterns for persuasive speaking. Identify three different situations and the appropriate presentation plan.

> List and discuss at least five items in an audience analysis.

> Note several aspects of the context of managerial writing that make it unique.

> Give an example in which each member of an audience may be trying to obtain a different goal from the same presentation.

> Give several examples of disruptive behavior that you have observed in a meeting, and explain how they should have been controlled.

> Briefly explain three strategies for reaching decisions in a meeting. What factors should be considered when determining which approach should be used?

> What are the possible seating arrangements for a meeting? When should each be used?

> How should an agenda be used? What are the major components of an agenda?

> Speculate on the reasons why complex information is not necessarily better communicated in a face-to-face format.

> What are the disadvantages of categorizing messages in the discussion on matching technology with the message?

> Explain why a sensitive message should be sent on a medium with a wide bandwidth. Why would a contemporary manager be tempted to use a medium with a narrow bandwidth for a sensitive message?

> Describe several examples in which you believe that a communication medium was chosen for symbolic reasons.

> What is the best medium for sending a highly sensitive message to a subordinate in the same city as the manager? Explain your answer.

> What are the direct and indirect orders, and when is each appropriate?

> Why do you believe that some people suffer from greater technophobia than others? Do you have any technophobia in certain situations? Explain.

> Obviously no correct size exists for a group. What are the limitations of a group that is too small? Too large? Give an example of a group that may be too large.

> What are symptoms of groupthink, and how can you ensure groupthink will not become a problem in your meeting?

> Cite an example of how communication technology has changed your activity as a student.

> What are the major advantages and disadvantages of a group? Present a situation in which it would be a good idea to use a group and one in which a group would not be a good idea.

> What are the advantages and disadvantages of both the structured and unstructured interview formats?

> Give an example where you have participated in an interview that had more than one objective.

> What are some cues you believe create a positive first impression? A negative first impression?

> How does the fact-inference fallacy affect the interview process?

> Give examples of nonverbal behaviors that may indicate a person is interested in the interview. Give examples that may show lack of interest.

> Describe the “you attitude” for letter writers.

> Give examples of several biases that you may have that could interfere with the communication process. Explain how they could interfere with the interview.

> Create a list of behavioral questions you would ask when interviewing applicants for a position teaching business communication.

> Explain how the time and timing are important in the employment interview.

> What should you consider when thinking about taking notes during an interview? What are your personal reactions to taking notes in an interview?

> When should each of the following types of questions be used: open ended, closed ended, secondary, and directed?

> Give examples of the three categories of questions that may be used in an interview.

> When would an interviewee and interviewer have different intentions? Give several examples.

> What are four purposes of a question? Give an example of each purpose.

> How is the language used in a negotiation similar to and different from other managerial communication situations?

> Assume you are in an adversary’s office during a negotiation. What could you do to offset this disadvantage?

> What is the basis of the “you attitude”?

> What is the best way to arrange the conference room or office in which negotiations are to take place? Consider not only arrangement but also the distance between items.

> What would be the possible advantages and disadvantages of negotiating during a luncheon engagement?

> What are the three guidelines regarding time limits? Explain why they are important.

> Explain the difference between Least Acceptable Outcome and Maximum Supportable Outcome. Give an example of each.

> When should a leading question be asked? Give an example where such a question would be appropriate. What is a rhetorical question and how may it be used?

> Briefly explain each of the strategies of conflict resolution as presented in Figure 10-3.

> What are two possible causes of felt conflict?

> Why can undetected latent conflict be potentially dangerous? Give a specific example.

> What are the four axioms of conflict according to Watkins? How is each related to communication?

> Add several other principles to the list of communication principles that are necessary for a win-win strategy.

> Give an example of a situation where two written messages on the same topic may have to be different to meet the needs of two different audiences.

> Give an example in which selective attention has resulted in a conflict.

> Give examples of major differences between two cultures that would seem to contradict the universality myth.