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Question: In a BCG Matrix or the Grand


In a BCG Matrix or the Grand Strategy Matrix, what would you consider to be a rapid market (or industry) growth rate?



> How does the actual practice of CRM differ from the use of CRM software?

> Why is the determination of customer lifetime value important?

> What is the difference between on-demand computing, the software-as-a-service model and cloud computing?

> Describe the steps necessary for designing and implementing a successful CRM program.

> How does your definition of customer service compare to the Seven R’s Rule?

> How can CRM applications increase the effectiveness and productivity of a firm’s sales force?

> For the information given, rank the customers in terms of customer lifetime value. Avg. Annual Sales Avg. Profit Margin Expected Lifetime       Customer A: $2,500 17% 8 years  Customer B: $4,000 12% 6 years  Customer C: $1,200 

> A Las Vegas, Nevada, manufacturer has the option to make or buy one of its component parts. The annual requirement is 20,000 units. A supplier is able to supply the parts for $10 per piece. The firm estimates that it costs $600 to prepare the contract wi

> What is the difference between a distribution center and a warehouse?

> If storing goods in a warehouse is bad, since it increases inventory carrying costs, why is the number and size of warehouses increasing in the U.S.?

> Is transportation in the U.S. regulated today, or deregulated? Why?

> Is government regulation of transportation good or bad? Why?

> What does transportation security refer to, and which mode of transportation is most affected by security concerns?

> What is FOB destination pricing and when would you want to use it?

> Why is it that the fastest trains are found outside the U.S.? Is this a problem for the U.S.?

> What are the important activities or elements in logistics?

> Why are logistics issues important to business success?

> Are transportation intermediaries also a form of 3PL? Explain.

> What are the benefits of supply chain management?

> What is a lean warehouse? When are they used?

> For the following warehouse system information, determine the average inventory levels for 3 warehouses, and one warehouse, using the square-root rule: warehouse system—6 warehouses, with 3000 units at each warehouse

> Roberto’s Steakhouse tracks customer complaints every day and then follows up with their customers to resolve problems. For the past 30 days, they received a total of 22 complaints from unhappy customers. Using this information, calculate a. c. b. The 3-

> Through process sampling of cooking and delivery times, Mary Jane’s Pizzeria finds the mean of all samples to be 27.4 minutes, with an average sample range of 5.2 minutes. They tracked four deliveries per hour for 18 hours to obtain their samples. a. Is

> Jim Corner, owner of Corner Bike Rentals, wants to start analyzing his company’s quality. For each bike rental, there are four types of customer complaints: bike not working properly, bike wrong size, bike uncomfortable, and bike broken during operation.

> Eakins Enterprises makes model boats, and it is switching to a lean manufacturing process. At one assembly area, Eakins is using one part container that holds 250 parts, and it wants the output to be approximately 100 finished parts per hour; they also d

> Mejza Compressors uses a lean production assembly line to make its compressors. In one assembly area, the demand is 100 parts per eight-hour day. It uses a container that holds eight parts. It typically takes about six hours to round-trip a container fro

> If a goal of a supplier partnership is to eliminate acceptance sampling, then who does it?

> Can a process be considered in control but incapable of meeting design requirements? Explain.

> How could P-charts be used in a manufacturing facility?

> Ms. Jane Kim, purchasing manager of Kuantan ATV, Inc., is negotiating a contract to buy 20,000 units of a common component part from a supplier. Ms. Kim has done a preliminary cost analysis on manufacturing the part in-house and concluded that she would

> What are some variable data and attribute data that could be collected to track the quality of education at your university?

> Can a process exhibit sample measurements that are all within the control limits and still be considered out of control? Explain.

> Describe three ways by which your university could improve quality.

> Describe the Lean Six Sigma approach.

> Reducing lot sizes and increasing setups are common practices in most lean production settings. Why?

> Use an example to show how you could use lean thinking with a supplier and a customer.

> Looking at Table 8.1, which stage of supply chain management would you say Wal-Mart is in? How about a locally owned sandwich shop and the university you are attending?

> What does the Toyota Production System have to do with JIT and lean production?

> Briefly explain the primary concerns and objectives of lean production.

> The daily demand of a product can be specified by a normal distribution. The average daily demand is 250 units with a standard deviation of 40 units. The order lead time for this product is also normally distributed with an average of 10 days and a stand

> Given the following production schedule, compute the available-to-promise quantities.

> All players but the retailer should answer this question. What do you think the retailer’s customer demand pattern looked like? How did your customer orders vary throughout the game?

> Explain the difference between data and information in terms of each being useful to strategists.

> Describe the content available on the strategy club website at www.strategyclub.com.

> Would you recommend a divisional structure by geographic area, product, customer, or process for a medium-sized bank in your local area? Why?

> Identify cultural products at your college or university. Do these products, viewed collectively or separately, represent a strength or weakness for the organization?

> Do you think cultural products affect strategy formulation, implementation, or evaluation the most? Why?

> In your opinion, how many separate divisions could an organization reasonably have without using an SBU-type organizational structure? Why?

> Why do you believe cultural products affect all the functions of business?

> What procedures could be necessary if the SPACE vector falls right on the axis between the Competitive and Defensive quadrants?

> Describe the organizational culture of your college or university.

> Rather than developing a QSPM, what is an alternative procedure for prioritizing the relative attractiveness of alternative strategies?

> List 10 external areas that give rise to opportunities and threats.

> In your opinion, what approaches to conflict resolution would be best for resolving a disagreement between a personnel manager and a sales manager over the firing of a particular salesperson? Why?

> Define and explain “outsourcing.”

> Describe several reasons why conflict may occur during objective-setting activities.

> Define and explain “first mover advantages.”

> Explain the following statement: Horizontal consistency of goals is as important as vertical consistency.

> Develop a SPACE Matrix for a company that is weak financially and a weak competitor. The industry for this company is pretty stable but the industry’s projected growth in revenues and profits is not good. Label all axes and quadrants.

> Give two examples of staffing strengths and weaknesses of an organization with which you are familiar.

> Identify and discuss three policies that apply to your present strategic-management class.

> How would profit and nonprofit organizations differ in their applications of the strategy-formulation framework?

> Is a capacity utilization rate of 50 percent good? Why?

> Identify a long-term objective and two supporting annual objectives for a familiar organization.

> Describe the relationship between annual objectives and policies.

> Discuss relationships among objectives, strategies, and policies.

> Complete the following EPS/EBIT analysis for a company whose stock price is $20, interest rate on funds is 5%, tax rate is 20%, # of shares outstanding is 500 million, and EBIT range is $100 to $300 million. The firm needs to raise $200 million in capita

> Allocating resources can be a political and an ad hoc activity in firms that do not use strategic management. Why is this true? Does adopting strategic management ensure easy resource allocation? Why?

> Explain the importance of a vision and mission statement.

> How can delegation of authority contribute to effective strategic management?

> What are the benefits of establishing an ESOP in a company?

> Why is strategy implementation often considered the most difficult stage in the strategic-management process?

> In order of importance in your opinion, list six techniques or activities widely used to alter an organization’s culture.

> Do an Internet search using the keywords “GAAP to IFRS” to update yourself on this important transition coming soon in the USA.

> How does the external audit affect other components of the strategic-management process?

> Consider the following statement: “Retained earnings on the balance sheet are not monies available to finance strategy implementation.” Is it true or false? Explain.

> Explain why the strategic management class is often is called a “capstone course.”

> Why do many Europeans find the notion of “team spirit” in a work environment difficult to grasp?

> What types of strategies would you recommend for an organization that achieves total weighted scores of 3.6 on the IFE and 1.2 on the EFE Matrix?

> Identify two industries experiencing rapid technological changes and three industries that are experiencing little technological change. How does the need for technological forecasting differ in these industries? Why?

> What is the fundamental difference between business strategy and military strategy in terms of basic assumptions?

> Why should division head persons have the title president rather than vice president?

> How would application of the strategy-formulation analytical framework differ from a small to a large organization?

> Discuss the following statement: Major opportunities and threats usually result from an interaction among key environmental trends rather than from a single external event or factor.

> In developing a BCG or IE Matrix, what would be a good surrogate for revenues for 1) Target Corp., 2) Burger King, 3) Bank of America, and 4) Spirit Airlines.

> Identify a recent economic, social, political, or technological trend that significantly affects the local Pizza Hut.

> Explain why EPS/EBIT analysis is a central strategy-implementation technique.

> Do you believe the reasons to disclose by-segment financial information offset the reasons not to disclose by-segment financial information? Explain why or why not.

> Why are so many firms raising their dividend payout amounts?

> Give an example of “equifinality” as defined in the chapter.

> What is a “retreat” and why do firms take the time and spend the money to have these?

> In accounting terms, distinguish between intangibles and goodwill on a balance sheet. Why do these two items generally stay the same on projected financial statements?

> Why are policies especially important in strategy formulation?

> If you owned and opened three restaurants after you graduated, would you operate from a functional or divisional structure? Why?

> What major limitations of the BCG Matrix does the IE Matrix overcome?

> Note at the www.jcrew.com website, a vision statement is not given. Write a recommended vision statement for J. Crew given their strategies.

> How does strategy formulation differ for a small versus large organization? How does it differ for a for-profit versus a nonprofit organization?

> In an IFEM, would it be advantageous to list your strengths, and then your weaknesses, in order of increasing “weight”? Why?

> In developing an EFE Matrix, would it be advantageous to arrange your opportunities according to the highest weight, and do likewise for your threats? Explain.

> How would the mission statements of a for-profit and a nonprofit organization differ?

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