2.99 See Answer

Question: What comes to mind when you think


What comes to mind when you think of IKEA? You might have memories of following your parents through an IKEA maze-like store with the promise of Swedish meatballs at the end of the trip. The Swedish-based company is known for its flat-packed furniture, minimalist style, and affordability. IKEA’s purpose, to “create a better everyday life” for people through build-it-yourself furniture, has been a successful strategy. Founded over seventy years ago, IKEA has 190,000 employees working in over 400 stores in 49 countries. Its yearly revenue is approximately $41 billion— that’s a lot of furniture! All this sounds like life for IKEA should continuously be a smooth ride. But, it wasn’t when several children were seriously hurt by one of its dresser designs that tipped over. After one child fatality, IKEA was responsible for the largest furniture recall in the world ever. They recalled 29 million furniture items in a recall that was three times bigger than the next largest furniture recall in history. IKEA also rolled out a massive communication campaign about the recall and offered wall mountings for dressers for customers who did not want to return their furniture. Then, there was another child fatality by a dresser that was not wall mounted. Pretend you’re part of the management team. Using what you’ve learned in this part on monitoring and controlling, what five things would you suggest the team focus on? Think carefully about your suggestions to the team. This is a story about the global economy. It’s about markets, politics, and public opinion. And as US jobs—especially white-collar and professional jobs—continue to be outsourced and offshored, the story hits closer and closer to home. Although the terms offshoring and outsourcing are often used interchangeably, they do mean different things. Offshoring is relocating business processes (production and services) from one country to another. Outsourcing is moving noncore activities from being done internally to being done externally by an entity that specializes in that activity. One of the realities of a global economy is that to be competitive, strategic decision makers must look for the best places to do business. If a car can be made more cheaply in Mexico, maybe it should be. If a telephone inquiry can be processed more cheaply in India or the Philippines, maybe it should be. And if programming code can be written more cheaply in China or Russia, maybe it should be. Almost any professional job that can be done outside the organization is up for grabs. There’s nothing political or philosophical about the reason for shipping jobs elsewhere. The bottomline is that it can save companies money. But there’s a price to be paid in terms of angry and anxious employees. So are offshoring and outsourcing bad? Critics say “yes.” It’s affecting jobs once considered “safe” across a wider range of professional work activities. And the offshoring and outsourcing have taken place at a breathtaking pace. What this means is that the careers many college students are preparing for may not sustain them in the long run. This structural change in the US economy also means that the workforce is likely to face frequent career changes and downward pressures on wages. Proponents say “no.” Their argument is based on viewing economic development as a ladder with every country trying to climb to the next rung. And it’s foolish to think that the United States has reached the top of the ladder with nowhere else to go. Although people fear that educated US workers will face the same fate as blue-collar workers, whose jobs shifted to lower-cost countries, the truth is that the United States currently still has a competitive advantage in innovation; although that may be in jeopardy. The US may have a trade deficit when it comes to goods (and a shortage of skilled labor that is needed in today’s manufacturing processes). But the US still has a trade surplus when it comes to services. Trends overall seem to have steered away from US firms deciding to bring their manufacturing operations back to the US (what it is called “reshoring”). Tariffs have not had a clear effect on the offshoring and outsourcing numbers yet either. It’s safe to say that offshoring and outsourcing is a reality that is not disappearing any time soon. This means that offshoring and outsourcing is another example of why decision makers need to be aware of the context within which their organizations are doing business.
Discuss the following questions:
• How are offshoring and outsourcing similar? How are they different?
• What arguments do critics use to say offshoring and outsourcing are bad?
• What arguments do proponents use to say offshoring and outsourcing are not bad?
• How does the decision to offshore and outsource affect monitoring and controlling activities
• Is it just manufacturers that deal with these decisions/ issues? Discuss.1Managers must monitor work activities to make sure they’re being done as planned and correct any significant deviations. At Starbucks, managers control various functions, activities, processes, and procedures to ensure that desired performance standards are achieved at all organizational levels.
Controlling the Coffee Experience
Why has Starbucks been so successful? Although many factors have contributed to its success, one significant factor is its ability to provide customers with a unique product of the highest quality delivered with exceptional service. And managers need controls to help monitor and evaluate what’s being done and how it’s being done. Starbucks’s managers use different types of controls to ensure that the company meets its goals. These controls include transaction controls, security controls, employee controls, and organizational performance controls. Every week, an average of 85 million customers make purchases at a Starbucks store somewhere in the world. These transactions between partners and customers—the exchange of products for money—are the major source of sales revenue for Starbucks. Measuring and evaluating the efficiency and effectiveness of these transactions for both walk-in customers and customers at drive-through windows is important. Starbucks has been doing drive-through transactions for a number of years, but there is a push to add much more. Customers aren’t looking to Starbucks as a place to sit and work as much as they used to due to an increase in shared workspace options and greater ease in finding free Wi-Fi. Instead, many customers want speed and convenience. So, 80 percent of new stores are including a drive-through window. In stores with drive-through windows, 70 percent of sales come from drive-through customers. The focus of these transactions is on both speed and quality—a different metric than for walk-in transactions. When a customer walks into a store and orders, he can step aside while the order is being prepared; that’s not possible in a drive-through line. Besides, Starbucks takes longer to deliver orders to its customers relative to competitors. McDonald’s, Dunkin Donuts, and even Panera Bread (with its lengthier food menu) have shorter drive-through delivery times than Starbucks. Recognizing these limitations, the company is taking steps to improve its drive-through service, such as using screens that allow customers to see their order and make corrections before driving up to the window, showing baristas’ faces on video screens to maintain a human connection, and making improvements to their mobile app to speed up ordering. Starbucks has new challenges as they expand their delivery services. Customers who order by delivery want their coffee at the right temperature, looking and tasting the same as if they ordered it in a Starbucks store. Starbucks’ delivery service in the US has been expanding through a partnership with Uber Eats. It’s important to Starbucks that this partnership results in coffee that is delivered at the same level of quality as coffee consumed in a Starbucks café. Concerns include: What if an Uber Eats delivery vehicle has to stop suddenly or gets stuck in traffic? Rather thanworking alone, Starbucks will need to work in cooperation with Uber Eats to ensure that delivery is fast and provides the same quality standards as in-store offerings. Starbucks also ensures control over customers’ experiences through social media. In fact, Starbucks responds to customer feedback with an average of 155 tweets per day (99 percent of those tweets are replies to customer tweets). For example, customers vented their frustration on Twitter when Starbucks’ mobile app “crashed” one morning. Starbucks didn’t just respond by fixing the technical glitch. A company spokesperson also got the word out to customers via Twitter quickly that they were working on the problem and thanked customers for their patience. Security is also an important issue for Starbucks. Keeping company assets (such as people, equipment, proucts, financial information, and so forth) safe and secure requires security controls. All partners share the responsibility to follow all safety rules and practices; to cooperate with officials who enforce those rules and practices; to take necessary steps to protect themselves and other partners; to attend required safety training; and to report immediately all accidents, injuries, and unsafe practices or conditions. When hired, each partner is provided with a manual that covers safety, security, and health standards and is trained on the requirements outlined in the manual. In addition, managers receive ongoing training about these issues and are expected to keep employees up-to-date on any changes. And at any time, any partner can contact the Partner & Asset Protection Department for information and advice. One security area that has been particularly important to Starbucks has been cybersecurity. Starbucks is known for being an early adopter of a bug bounty program that provides incentives to security experts when they identify cybersecurity problems that affect the company. Soon after Starbucks began offering bug bounty incentives, a security expert identified bugs in Starbucks’s website. The problems identified included that hackers could get customers’ credit card information, hijack customer accounts, and change customers’ passwords. By continuing their bug bounty program, Starbucks is able to identify and resolve cybersecurity problems quickly. Although Starbucks’s control methods are well thought out, some thefts occur and are not detected right away. For instance, a Starbucks store manager in Wisconsin admitted to stealing store deposits that totaled over $37,000 over three months of time in order to pay off student loans and credit card debt. Theft problems can come from customers too. Two customers in northern California were suspected of stealing other customers’ laptops in at least three Starbucks stores over a three-month period. Since trust is so important to customers’ perceptions and to Starbucks’ reputation, putting a stop quickly to any form of theft is an important task for Starbucks to take. Exemplary customer service is a top priority at Starbucks. Partners are encouraged to strive to make every customer’s experience pleasant and fulfilling and to treatcustomers with respect and dignity. What kinds of employee controls does Starbucks use to ensure that this happens? Partners are trained in and are required to follow all proper procedures relating to the storage, handling, preparation, and service of Starbucks’s products. In addition, partners are told to notify their managers immediately if they see anything that suggests a product may pose a danger to the health or safety of themselves or of customers. Partners also are taught the warning signs associated with possible workplace violence and how to reduce their vulnerability if faced with a potentially violent situation. In either circumstance where product or partner safety and security are threatened, store managers have been trained in the appropriate steps to take if such situations occur. The final types of control that are important to Starbucks’s managers are performance and financial controls. Starbucks uses the typical financial control measures (such as revenue growth and operating income), but also looks at same-store sales growth as a performance standard. Starbucks directed their attention toward improving same-store growth in late 2018 and was able to realize a 4 percent increase by early 2019. They did this by shifting cleaning duties to after stores close, automating processes that used to take time away from customers, and increasing their digital sales. One continual challenge is trying to control store operating costs. There’s a fine balance between keeping costs low and keeping quality high. Some costs are beyond the company’s control (such as the rising cost of rent and coffee beans). Other costs—like employee benefits and digital advancements—are part of Starbucks’s mission and strategy, so they are thought to be necessary. To offset costs, Starbucks recently increased the price of its regular drip coffee by 10 to 20 cents per cup, or about a 10 percent increase. The challenge is how to keep costs as low as possible so as not to force price increases. In addition to the typical financial measures, corporate governance procedures and guidelines are an important part of Starbucks’s financial controls, as they are at any public corporation. The company has identified guidelines for its board of directors with respect to responsibilities, processes, procedures, and expectations.
Starbucks’s Value Chain: From Bean to Cup
The steaming cup of coffee placed in a customer’s hand at any Starbucks starts as coffee beans (berries) plucked from fields of coffee plants. From harvest to storage to roasting to retail to cup, Starbucks is dependent on each participant in its value chain. Starbucks offers a selection of coffees from around the world, and its coffee buyers personally travel to the coffeegrowing regions of Latin America, Africa/Arabia, and Asia/Pacific to select and purchase the highest-quality arabica beans. Once the beans arrive at any one of the company’s five roasting facilities in the United States (and one inAmsterdam), Starbucks’ master professional roasters take over. These individuals know coffee and do their “magic” in balancing flavors and creating the company’s rich signature roast coffee. There are many potential challenges to “transforming” the raw material into the product and experience that customers have come to expect. Weather, shipping and logistics, technology, and political instability are examples of factors with potential impact. One issue Starbucks gives high priority to is environmental protection. For instance, Starbucks has accelerated its efforts towards developing a greener cup for its beverages by 2022. Their plan to phase out plastic straws by 2020 will result in eliminating more than one billion straws worldwide. They also have set the goal of increasing their number of environmentally certified retail stores by 2025. And they already have been investing in solar farms, like one in North Carolina that supplies solar power to 600 Starbucks stores across more than six states. To minimize Starbucks’s environmental footprint throughout its supply chain, suppliers are asked to sign a code of conduct that deals with certain expectations in business standards and practices.2

Discussion Questions:
P6-1. What might need to be different in Starbucks’s control process as a result of their shift to including more drive-through windows in their stores? What specific measures of performance might be needed with drive-through service that are not as relevant to inside-store sales? What are control issues that Starbucks may need to address related to its out of store delivery offerings? P6-2. How could Starbucks use social media to practice effective levels of feedforward control, concurrent control, and feedback control?
P6-3. What companies might make good benchmarks for Starbucks? Why? What companies might want to benchmark Starbucks? Why?
P6-4. What “red flags” might indicate significant deviations from standard for (a) an hourly partner, (b) a store manager, (c) a district manager, (d) the executive vice president of finance, and (e) the CEO? Are there any similarities? Why or why not?
P6-5. Using the company’s most current financial statments, calculate the following financial ratios: current, debt to assets, inventory turnover, total asset turnover, profit margin on sales, and return on investment. What do these ratios tell managers?
P6-6. Can Starbucks manage the uncertainties in its value chain? If so, how? If not, why not?



> Carry out a ratio analysis of Safe and Sure plc, using the financial statements set out in Appendix I (at the end of this book) and applying the method of analysis set out in section 13.6. Making a comparison of Year 7 with Year 6, write a short commenta

> The following table sets out business transactions and events for Chris Brown Ltd. Required: (a) Using the accounting equation spreadsheet provided, record the effect of each transaction and events of Chris Brown Ltd for its first year of trading. (b)

> The following is a list of assets, liabilities and ownership interest of D. James Ltd on 1 January Year 5 when the company began to trade. The company has an issued share capital of 100,000 £1 ordinary shares. The following transactions were

> The following list of transactions relates to the business of Electrical Retailers during the month of November. Required: (a) Make entries in a spreadsheet for the above transactions. (b) Using the information you have entered in the spreadsheet, prepa

> Suggest six non-financial performance measures for a company which offers contract gardening services to companies which have landscaped sites surrounding their offices. Give reasons for your choice.

> As a result of organizational cost-cutting, new-hire orientation is cut short to a few days. Describe how this will affect retention.  

> Organizations use different selection devices to recruit new employees. Are all methods equally good for all jobs?

> In Malaysia, certain industries like IT and customer services, are increasingly dependent on specialist human resource providers as a common source of trained manpower. Companies like the US-based ManpowerGroup provide professional HRM services to client

> Can a labor union help prevent employees from being unfairly terminated?

> What are the main challenges facing organizational designs today?

> How could a job-sharing arrangement be made effective? What would a job sharer need to do to make the arrangement work?

> There is evidence that an organization’s size will affect its structure. The larger the number of employees, the more mechanistic the organization will tend to become. Can this problem be overcome?

> In terms of organizational designs, what is a simple structure?

> Why is structure important? Why does an organization need a clear structure? Are there any other reasons for organizational structures beyond the formal arrangement of jobs, roles, and responsibilities?

> Discuss why you think an organization might be keen to increase its managers’ span of control.

> Internet sales comprise about 20 percent of all retail sales in the UK, with a record of £1.9 billion in online sales in December 2018. And for advancements in online sales, December 7, 2016, is a special delivery day for the country. On this day, one Am

> Contrast mechanistic and organic organizations.

> Organizational design has traditionally had a chain of command. How does a chain of command work?

> Do you think a person can be taught to be an entrepreneur? Why or why not?

> Why do you think many entrepreneurs find it hard to step aside and let others manage their business?

> Would a good manager be a good entrepreneur? Discuss.

> How many options are there for a new entrepreneur to start up their business venture?

> What do you think would be the hardest thing about being an entrepreneur? What do you think would be the most fun?

> Are there any disadvantages to be a first-mover? Provide examples.

> Creating a competitive advantage over rivals is advantageous, but it’s only a matter of time before they catch up, or changes in the industry nullifies the advantage. How does an organization sustain its competitive advantage?

> Describe the role of competitive advantage and how Porter’s competitive strategies help an organization develop competitive advantage.

> Founded in 1919, Tesco has grown from a market-stall in the East End of London into the largest supermarket in the UK by market share, and one of the largest globally in just under a century. In 2018–19, Tesco boasted group sales of £56.9 billion. At the

> In how many ways can managers create a competitive advantage so that they can compete against their industry rivals?

> Explain how managers can use a BCG Matrix to manage strategies by analyzing a corporate portfolio.

> There are three different types of corporate strategies. Do you think all corporate strategies revolve around growth? Why?

> Distinguish between an organization’s external opportunities and its threats.

> Why is strategic management important to managers?

> Hyundai’s Global Command and Control Center (GCCC) have cameras strategically placed across its centres to monitor assembly lines. This helps identify problems and respond quickly. What drives Hyundai to plan this way?

> Setting organizational goals is an important step in planning. What are the approaches to setting organizational goals? Which do you consider the best?

> What is the fastest-growing area of environmental scanning? What does it provide to an organization?

> Outline the five steps required for setting goals in an organization. Explain how they work.

> What are the different types of organizational plans? Are they independent of each other?

> Technological developments deskill the global workforce. For example, factory-built, flat-pack furniture cut out the role of experienced carpenters. Similarly, with some vehicles having on-board software to diagnose problems, the future of skilled mechan

> Define the term goal and explain how planning fits into an organization’s goal.

> Planning takes a lot of effort. Why do you think people should engage in it?

> Explain what studies have shown about the relationship between planning and performance.

> Discuss whether it is possible for managers to spot the warning signs of stress among their employees.

> Job stress is a major problem for employees working in many organizations today. Discuss some of the job stressors. What can a manager do to reduce stressors for employees?

> Why do people resist change, even though they may carry the potential for a better tomorrow?

> While changes must continually occur in every industry, one of the most baffling problems thatbusiness executives face is employee resistance to change. What are the common techniques to minimize resistance to change within an organization?

> Why do people in organizations resist change? Provide examples an organization can take to reduce resistance to change.

> What is organizational development? How do organizational development techniques support organizational change?

> Selina Lo loves her job as the manager of a toy store in San Francisco. She loves the chaos and the excitement of kids as they wander around the store searching for their favorite toys. Teddy bears pulled off the shelves and toy trucks left on the floor

> Manchester City Football Club follows a different locker room pep-talk ritual: The players spend time with the performance analyst team, discussing what they had done well or wrong in previous matches. This includes tactical assessment, movement analysis

> How would you feel as a new employee if your boss asked you to do something and you had to admit that you didn’t know how to do it? Most of us would probably feel pretty inadequate and incompetent. Now imagine how strange and uncomfortable it would be if

> Management theory suggests that compared to an individual, a diverse group of people will be more creative because team members will bring a variety of ideas, perspectives, and approaches to the group. For an organization like Alphabet’s Google, innovati

> Alan Naiman was a frugal social worker who used duct tape to repair his shoes, looked for deals at the supermarket, and chose fast-food restaurants when it was his turn to treat friends to lunch. When he died in 2018, Naiman left $11 million to child-rel

> One of the biggest fears of a food service company manager has to be the hepatitis A virus, a highly contagious virus transmitted by sharing food, utensils, cigarettes, or drug paraphernalia with an infected person. Food service workers aren’t any more s

> It is not surprising that employers are keen on knowing what their employees are up to. In some cases, they can be a little too keen. In 2015, British Airways was accused of illegally monitoring the phones and emails of its cabin crew during a dispute in

> When General Motors (GM) decided to start a bug bounty program—paying hackers to find computer bugs in the company’s information systems—they purposely tried to avoid other companies’ mistakes with such programs. Uber ended up paying hackers more than te

> Cyber Monday falls on the first Monday following the Thanksgiving holiday. During Cyber Monday, employers find that a significant number of employees are surfing the web for holiday deals. A recent survey revealed that 64 percent of professionals planned

> When Steve Kerr first became the coach of the Golden State Warriors basketball team, he saw the need for some changes. He wanted to steer away from the tendency for new leaders to announce that they want to change the culture, since that can be insulting

> PepsiCo, Inc., is regarded as the second largest food and beverage business in the world, and a large part of its success can be attributed to its leader. Indra Nooyi, who served as the chairperson and CEO of PepsiCo, is an inspiring and visionary leader

> Card Connection is one of the UK’s largest card publishers and a market leader in the franchise distribution of greeting cards in the UK and the Republic of Ireland (ROI). Established in 1992, it is regarded as one of the Britain’s best-run franchise ope

> Have you ever watched the show Undercover Boss? It features a company’s “boss” working undercover in his or her own company to find out how the organization really works. Typically, the executive works undercover for a week, and then the employees the le

> Flexible working schemes have been around for many years, and are generally expected to be found in any organization that wants to retain its staff. The standard 9-to-5 business hours structure is an old concept. Employees being able to work from home or

> Is having a caring employer important to you when looking for a new job? Today, many organizations consider well-being initiatives as a way of keeping employees happy and motivated. Research has demonstrated that asking questions about whether employees

> Advocates of open-book management point to the advantages of getting employees to think like owners and to be motivated to make better decisions about how they do their work once they see how their decisions impact financial results. However, is there su

> Employees first” is the most important cultural value that former HCL Technologies’ CEO Vineet Nayar believed would help the company to grow. While most managers think a customer’s satisfaction should come first, Nayar’s philosophy is that employee satis

> In the same league as Amazon Inc., Microsoft, and Alphabet Inc., the Chinese multinational investment holding Tencent is considered one of the world’s biggest companies in the gaming industry. Founded in 1998, the company is based in Shenzhen, China. Wha

> A new business analyst needs to be hired to work at the corporate headquarters of a retail firm. Jared and Amanda are managers in charge of the hiring decision. The candidates have been narrowed down to three possible hires: 1) Sheri, who was in the same

> On January 13, 2012, 32 people died after the Costa Concordia, the lead ship of Concordia-class cruise ships, ran aground with more than 4,000 passengers and crew a few hours after leaving the Italian port of Civitavecchia. As the ship steered close to t

> Founded in 1972, the German software business SAP (Systems, Applications, and Products in Data Processing) is known as one of the world leaders in enterprise resource planning software, employing over 98,000 staff. Usually SAP managers meet employees on

> Forty-six percent of employees worry about being judged by coworkers for something they have posted on social media.38 Social networking websites can be fun. Staying in touch with old friends or family is one of the pleasures of joining. However, it can

> The UK’s National Health Service employs 1.7 million people.45 It is the world’s largest publicly funded health service. There are cases when employees have found themselves “victimized” by management for one reason or another. A prime example is that of

> With greater global expansion, more organizations are collaborating on projects with teams consisting of people who are based in dispersed geographical locations, having different cultural backgrounds and value systems. These are virtual teams that have

> In India, only about 20 cities out of 87 have organized transport and fewer can lay claim to a mass rapid transit system. A collaboration between India’s Tata Motors and Brazil’s Marcopolo, it specializes in coach and bus manufacturing, combining Marcopo

> When coworkers work closely on a team project, is there such a thing as becoming too close? Not everyone thinks so. A recent survey revealed that 51 percent of employees said they have had an office romance.45 And another survey found that workers in the

> Despite being a world-renowned business, BAE Systems Naval Ships has hardly changed its working arrangement over the past years at its Glasgow sites on the River Clyde, explains Chris Westcott, who is the Head of Employee Relations. Employees are expecte

> One of the world’s biggest shipping companies, Danish company Maersk is concerned about the future of its presence in the Chinese market. In an interview with the Wall Street Journal, Søren Skou, the head of the company’s container-shipping division in m

> Though it might be a challenge, employing individuals with autism is beneficial. According to Britain’s National Autistic Society, only 15 percent of adults with autism have fulltime employment, while 9 percent work part-time, despite 79 percent actually

> Imagine being at all-company meetings where trays of hors d’oeuvres and drinks are being served, but you and the others who aren’t wearing white badges are asked to return to your desks. That has been the experience of some contractors at Google. There a

> If you get a job at Punchkick Interactive—a digital agency that designs and builds software in Chicago—you won’t have a boss. You’ll not be shown an organizational chart of who reports to whom because such a chart doesn’t exist. You also will be asked to

> Thomas Lopez, a lifeguard in the Miami area, was fired for leaving his assigned area to save a drowning man. His employer, Jeff Ellis and Associates, which has a contract with the Florida city of Hallandale, said that by leaving his assigned patrol area

> In 2002, British restaurateur and television celebrity-chef, James Trevor “Jamie” Oliver opened Fifteen, a nonprofit restaurant and bar in London. As a social enterprise, this restaurant would later operate as part of a charity called Foundation Fifteen

> It’s one thing to ensure that customers feel that their concerns are resolved quickly. It’s something else to revamp how a company reaches customers. That’s what Nike has been up to lately. This approach seems to be paying off with sales growth as well a

> Many college students pull all-nighters to study for midterms and finals. What Andrew Kozlovski noticed when he was a freshman at the University of Southern California was how many students were using Adderall to allow them to stay awake and concentrate.

> Everyone can make mistakes, but sometimes these can have severe consequences. The employees of the insurance company Aviva Investor’s asset management division simultaneously received an email from the company’s HR department, which stated that they had

> What began as a humble suburban-neighborhood grocery store in Essen, Germany, is today one of the most successful discount supermarket chains in the world. Aldi has been operating with the motto “the best quality at the lowest prices” since Anna Albrecht

> When Will Shu, a former investment banker, spent long hours working in London’s Canary Wharf offices, he was forced to live off grocery store sandwiches for lack of an equally convenient option, he was struck with an idea. He saw that London had an abund

> The luxury goods market is incredibly lucrative. Most studies on counterfeiting have tended to focus on the supply side. In recent years, however, there has been greater interest in studies pertaining to the demand side of the counterfeit business. There

> Tesla Inc. has generated a lot of excitement about producing its Model 3 sedan, its electric car “for the masses.” The Model 3 begins at $35,000, while other luxury models Tesla produces cost $80,000-plus. Production on the Model 3 only started in mid-20

> Hermes, not to be confused with Hermes the French luxury goods manufacturer, is a pan-European courier company with over 40 years’ experience in the parcel delivery and courier business. It operates primarily in the UK, Austria, Germany, Italy, and Russi

> It is sometimes said that management is a tough and thankless job. Do you think this is true?

> Do you think management is a relevant course for study today? Explain using examples.

> Mintzberg suggested that specific actions or behaviors expected of and exhibited by a manager comprise of three specific roles. Briefly explain them.

> Why are managers important to organizations? What are their key responsibilities in an organization?

> What are the three main roles performed by a manager?

> Contrast the calm waters and white-water rapids metaphors of change.

> Why is a change agent needed for organizational change? Can a low-level employee be a change agent? Explain your answer.

> What can an organization do to encourage ethical behavior?

> Ethical leaders are honest, share their values, stress important shared values, and use the reward system appropriately.” Observe your college professors. Would you consider them to be ethical leaders? Discuss.

> What kind of protection can be afforded to whistleblowers? Are these protective steps sufficient to encourage such actions in future?

> While important, rules may sometimes create more problems than they resolve. Websites like TripAdvisor are valuable for tourism, providing businesses with greater exposure. The problem is not all reviews are positive. A hotel in Blackpool, England, fined

> In April 2010, the Deepwater Horizon oil spill in the Gulf of Mexico caused the largest oil spill in history. BP (British Petroleum) and the NOAA (National Oceanic and Atmospheric Administration) ignored subsequent independent reports of continued oil le

2.99

See Answer