What is group technology?
> Calcutron Company is contemplating introducing a new type of calculator to complement its existing line of scientific calculators. The target price of the calculator is $75; annual sales volume of the new calculator is expected to be 500,000 units. Calcu
> Gregoire Grant is a traditional manufacturing manager who is concerned only with managing costs over the manufacturing cycle of the product. He argues that since traditional accounting methods are focused on this cycle, he should not bother with the RD&E
> Consider the following situation: Your manager comes to you and says, “I don’t understand why everyone is talking about the total-life-cycle costing approach to product costing. As far as I am concerned, this new approach is a waste of time and energy. I
> Amajor car manufacturer developed the following information as part of its target costing efforts: Required (a) Prepare an exhibit similar to Exhibit 8-9 showing percentage contributions of each function group to categories of customer requirements. (b
> Imagine that you are the manager of a large bank. Having heard about a management accounting method called target costing, you are wondering whether it can be applied to the banking industry. In particular, you are trying to determine how to benchmark ot
> According to this chapter, the target costing and traditional cost reduction methods approach the relationships among cost, selling price, and profit margin quite differently. Required Write an essay that illustrates how the target costing and tradition
> As a manager interested in implementing target costing, you are contemplating three approaches. The first is to bring in an outside consultant; the second is to develop your own system inside your organization with little to no outside assistance; and th
> Traditional cost reduction in the United States differs significantly from the Japanese method of target costing. Required Discuss the similarities and differences in the process by which cost reduction under both systems occurs. Be specific in your ans
> What is the profitability measure most widely used to develop the target profit margin under target costing?
> When does the disposal phase of the postsale service and disposal stage of a product begin and end?
> Given a selected strategy, how do organizations use management accounting information to implement the strategy?
> Review Exhibit 8-2, showing the relationship between committed costs and incurred costs over the total life cycle of a product. Explain what the diagram means and what the implications are for managing costs. Exhibit 8-2 Traditional Stages of the To
> What is the traditional accounting focus in managing costs over the total life cycle of a product? What is the problem with this focus?
> Explain the benefits of using a total-lifecycle costing approach to product costing.
> Explain how the total-life-cycle costing approach differs from traditional product costing.
> How can a firm use activity-based costing to help control and reduce environmental costs?
> Refer to Exhibit 8-14 regarding Greyson Technology’s launch of a new digital communications device. Suppose that Greyson reduced the quarterly spending on product development in panel A, which delayed launching the new product for two q
> Refer to Exhibit 8-14 regarding Greyson Technology’s launch of a new digital communications device. Suppose that Greyson reduced the quarterly spending on product development in panel A, which delayed launching the new product for two q
> Refer to the Kitchenhelp Coffeemaker example in the chapter. Suppose that Exhibits 8-6 and 8-7 remain the same but that engineers developed different numerical correlations, shown below, for the QFD matrix in Exhibit 8-8. Required (a) Prepare an exhibit
> Express the target costing relationship in equation form. How does this equation differ from the two other types of traditional equations relating to cost reduction? Why is this significant?
> As a manager asked to benchmark another organization’s target costing system, on what factors would you gather information? Why?
> Provide examples of how management accounting systems have changed in response to information needs as companies have become more complex, technologies have changed, or new competitors have appeared.
> From a behavioral point of view, what potential problems can occur when implementing a target costing system?
> What is the relationship between value engineering and target costing?
> Explain how target costing differs from traditional cost reduction methods.
> Refer to Case 7-57, which describes Kwik Clean’s environmental costs. Required (a) Of the costs listed by Pat Polley, identify which are explicit and which are implicit environmental costs. (b) Should Polley identify any other environmental costs? (c) P
> Bevans Co. makes two products, Product X and Product Y. Bevans has produced Product X for many years without generating any hazardous wastes. Recently, Bevans developed Product Y, which is superior to Product X in many respects. However, production of Pr
> During the recession beginning in the early 1990s, Mercedes-Benz (MB) struggled with product development, cost efficiency, material purchasing, and problems in adapting to changing markets. In 1993, these problems caused the worst sales slump in decades,
> List two types of costs incurred when implementing a group technology layout.
> Why are production cycle time and the level of work-in-process inventory positively related?
> Waste, rework, and net cost of scrap are examples of what kinds of quality costs?
> What is meant by the phrase cost of nonconformance in relation to quality?
> Why might senior executives need measures besides financial ones to assess how well their business performed in the most recent period?
> What is the additional cost if a unit rejected at inspection can be reworked to meet quality standards by performing some additional operations?
> What is a benchmarking (performance) gap?
> What are the three types of information gathering and sharing used under the cooperative form of benchmarking?
> What stage of the benchmarking process is the most important for benchmarking management accounting methods? Why?
> What are the five stages of the benchmarking process?
> Why is it said that a kaizen costing system operates “outside the standard costing system”?
> When is a cost variance investigation undertaken under kaizen costing?
> What is kaizen costing?
> What is benchmarking, and why is it used?
> What are two types of financial benefits resulting from a shift to group technology, just-in-time production, or continuous quality improvements?
> Why may financial information alone be insufficient for the ongoing informational needs of operators/workers, managers, and executives?
> What creates the need to maintain work-in process inventory? Why is work-in-process inventory likely to decrease on the implementation of group technology, just-in-time production, and quality improvement programs?
> How is a just-in-time manufacturing system different from a conventional manufacturing system?
> List three examples for each of the following quality costing categories: a. Prevention costs b. Appraisal costs c. Internal failure costs d. External failure costs.
> Quality engineering, quality training, statistical process control, and supplier certification are what kinds of quality costs?
> Describe the lean manufacturing approach.
> What is the difference between process and product layout systems?
> The theory of constraints relies on three measures: throughput contribution, investments, and operating costs. Define these three measures in the context of the theory of constraints.
> What costs and revenues are relevant in evaluating the profit impact of an increase in sales?
> What is the additional cost of replacing one unit of a product rejected at inspection and scrapped?
> What does the breakeven time (BET) metric for the product development process measure?
> What are the two general methods of information gathering and sharing when undertaking a benchmarking exercise?
> What are the three broad classes of information on which firms interested in benchmarking can focus? Describe each.
> According to the kaizen costing approach, who has the best knowledge to reduce costs? Why is this so?
> Under what condition will the cost savings due to kaizen costing not be applied to production?
> What do the terms kaizen and kaizen costing mean?
> One aspect of facilities layout for McDonald’s is that when customers come into the building, they can line up in one of several lines and wait to be served. In contrast, customers at Wendy’s are asked to stand in one line that snakes around the front of
> Ray Brown’s company, Whisper Voice Systems, is trying to increase its processing cycle efficiency (PCE). Because Ray has a very limited budget, he has been searching for a way to increase his PCE by using group technology. One of Ray&ac
> Gurland Valves Company manufactures brass valves that meet precise specification standards. All finished valves are inspected before being packaged and shipped to customers. Rejected valves are returned to the initial production stage to be melted and re
> You are a manufacturing manager faced with the decision about how to improve manufacturing operations and efficiency. You have been studying both group technology and JIT manufacturing systems. Your boss expects you to prepare a report covering the costs
> Walker Brothers Company is considering the installation of a JIT manufacturing system in the hope that it will improve the company’s overall processing cycle efficiency. Data from the traditional system and estimates for the JIT system
> Consider an organization that has empowered its employees, asking them to improve the quality, productivity, and responsiveness of their processes that involve repetitive work. This work could arise in a manufacturing setting, such as assembling cars or
> To facilitate a move toward JIT production, AB Company is considering a change in its plant layout. The plant controller, Anita Bentley, has been asked to evaluate the costs and benefits of the change in plant layout. After meeting with production and ma
> Discuss the similarities and differences between activity based costing and the theory of constraints, as well as situations in which one approach might be preferable to the other.
> Assume that you are an average student who has a desire to be one of the best students in class. Your professor suggests that you benchmark the working habits of the best student in the class. You are somewhat skeptical but decide to take on the challeng
> Your organization, located in Worthington, Ohio, is contemplating introducing kaizen costing to help with cost reduction. As someone who has an understanding of management accounting, you have been asked for your opinion. Specifically, some of your colle
> Many companies are interested in adopting a kaizen costing approach to reducing costs. However, they are not sure how their current standard costing system will fit with the kaizen costing approach. Required How do the standard costing system and the ka
> As a manager asked to benchmark another organization’s mobile web experience provided to users, on what factors would you gather information? Why?
> What are the key factors in identifying benchmarking partners? Explain why these factors are important.
> Kaizen costing is a method that many Japanese companies have found effective in reducing costs. Required (a) What are the biggest problems in using kaizen costing? (b) How can managers overcome these problems?
> What factors differentiate kaizen costing from standard costing?
> The following data have just been gathered on last year’s quality-related costs at the Ideal Company: Total sales last year were $75,000,000. Required (a) Prepare a cost-of-quality report grouping costs into prevention, appraisal, int
> In which stage of the total life cycle of a product is target costing most applicable?
> What is an investment center?
> The following information shows last year’s quality-related costs for the Madrigal Company: Total sales for the year were $120,000,000. Required (a) Prepare a cost-of-quality report grouping costs into prevention, appraisal, internal
> Managers concerned with improving quality sometimes have a difficult balancing act, given the four types of quality costs they have to manage. As a new manager, you are trying to figure out a strategy for managing $2 million of quality costs; your total
> Read “Everyone Likes to Laud Serving the Customer; Doing It Is the Problem,” by Carol Hymowitz (Wall Street Journal, February 27, 2006, p. B1). Required (a) According to the article, what measures are commonly used to evaluate customer service represent
> Of the four quality costing categories, which quality cost is the most damaging to the organization? Explain.
> Regarding the quality costing categories, how do prevention costs differ from appraisal costs? How do internal failure costs differ from external failure costs?
> How would you classify the layout of a large grocery store? Why do you think it is laid out this way? Can you think of any way to improve the layout of a conventional grocery store? Explain your reasoning. (Hint: Think about JIT, cycle time, and so on.)
> SMY Corporation produces 60,000 videophones per year. The company estimates its direct material costs for the videophone to be $300 per unit and its conversion (direct labor plus support) costs to be $400 per unit. Annual inventory carrying costs, not in
> Boris Company introduced JIT manufacturing last year and has prepared the following data to assess the benefits from the change: Inventory financing costs are 12% per year. Support costs are based on a time-driven activity-based costing analysis. Estima
> Kwik Clean handles both commercial laundry and individual customer dry cleaning. Kwik Clean’s current dry cleaning process involves emitting a pollutant into the air. In addition, the commercial laundry and dry cleaning processes produce sediments and ot
> Johnson & Johnson (www.jnj.com), a major health care and pharmaceutical firm, voluntarily recalled a number of its products in 2010 because of quality problems. These products included hip-repair implants, contact lenses, and over-the-counter medications
> For each of the four steps of the plan–do–check–act cycle, describe examples of possible uses of management accounting information.
> Some firms in the fashion industry have adopted lean or just-in-time approaches to maintain or increase their competitive advantage. Read the following articles or other resources to address the questions below: “Brand-New Bag: Louis Vuitton Tries Modern
> Woodpoint Furniture Manufacturing produces various lines of pine furniture. The plant is organized so that all similar functions are performed in one area, as shown in Exhibit 7-17. Most pieces of furniture are made in batches of 10 units. Raw materials
> Precision Systems, Inc. (PSI).1 Precision Systems, Inc. (PSI) has been in business for more than 40 years and has generally reported a positive net income. The company manufactures and sells high-technology instruments (systems). Each product line at PSI
> Rossman Instruments, Inc., is considering leasing new state-of-the-art machinery at an annual cost of $900,000. The new machinery has a fouryear expected life. It will replace existing machinery leased one year earlier at an annual lease cost of $490,000
> Daniel Morris purchased a 42-inch plasma television, manufactured by TVCO, from a local electronics store that permits customers to return defective products within 30 days of purchase. Approximately 45 days after Daniel’s purchase, the TV began to malfu
> Why might customer retention rate be a poor measure of customer loyalty?
> What does a pricing waterfall chart depict?
> “Companies should avoid high cost-to-serve customers because they are unprofitable.” Do you agree with this statement? Explain.
> Why are nonfinancial measures alone insufficient for managing relationships with customers?
> Consider the descriptions of management accounting provided in the chapter. Discuss why the associated responsibilities are viewed as “accounting” and how people handling those responsibilities interface with other functional areas in fulfilling the stat
> What is the net promoter score and why is it recommended for use by companies?
> List and describe the five stages of a hierarchy for categorizing customer satisfaction and loyalty. Which companies that you know or deal with as a consumer create the highest form of loyalty for you?
