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Question: Greystone Corporation manufactures stone tiles for

Greystone Corporation manufactures stone tiles for kitchen counters and floors. Its strategy is to manufacture high-quality products at reasonable prices, and to rapidly deliver products following sales. Greystone sells to both hardware stores and contractors. To avoid holding large inventories of finished goods, Greystone manufactures products based on orders from customers. The factory setup enables workers to perform multiple functions, including receiving orders, running different machines, inspecting for quality, packaging, and shipping the final product.

Given Greystone’s strategy, describe the financial and nonfinancial measures that you would include in its balanced scorecard-based management control system.


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